Shipping policy

 

Shipping Policy

Last updated: 2026/03/03

Thank you for shopping with Citrusway. This Shipping Policy explains how and when your order will be delivered.

1. Order Processing Time

  • All orders are processed within 5-7 business days for Standard shipping and 2-3 business days for Express shipping (excluding weekends and public holidays).

  • Orders placed after [cut-off time, e.g., 2:00 PM] will be processed the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Destinations

We currently ship to:

  • [List countries or regions, e.g., South Africa / Worldwide]

If your location is not listed, please contact us at info@citrusway.com before placing an order.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

We may offer:

  • Flat-rate shipping

  • Free shipping on orders over [amount]

  • Promotional shipping rates from time to time

4. Estimated Delivery Times

Estimated delivery times begin after the order has been shipped.

Shipping Method

Estimated Delivery Time

Standard

5-7 business days

Express

2-3 business days

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays, courier disruptions, or peak periods.

5. Tracking Information

  • Once your order ships, you will receive a tracking number via email.

  • Tracking updates may take up to 24–48 hours to appear.

6. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees.

  • These charges are not included in the product or shipping price and are the responsibility of the customer.

  • We are not responsible for delays caused by customs clearance.

7. Delivery Issues

If your order:

  • Is delayed

  • Arrives damaged

  • Is marked as delivered but not received

Please contact us at info@citrusway.com within [X days] of the expected delivery date. We will assist you in resolving the issue.

8. Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

9. Lost or Stolen Packages

  • Citrusway is not responsible for packages lost or stolen after confirmed delivery.

  • We recommend using secure delivery locations or requesting signature-on-delivery where available.

10. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on our website.

11. Contact Us

For any shipping-related questions, please contact us at:

Info@citrusway.com
Monday -Saturday 8:30am - 6:00pm